You can delete your Can We Talk? account at any time, from the website or from the Android app. You do not need to contact us first.
How to delete it yourself
- Open canwetalkvoice.com or the Can We Talk? app.
- Sign in.
- Tap your name in the top bar to open Account settings.
- Scroll to Danger zone and choose Delete my account.
- Type DELETE to confirm.
If you cannot sign in
Email info@canwetalkvoice.com from the address on the account and ask us to delete it. We will confirm your identity and remove it, normally within 30 days.
What is deleted
| Data | What happens |
|---|---|
| Your login and password | Deleted |
| Your name and email address | Deleted |
| Your comments and star ratings | Deleted and removed from the site |
| Book Club membership | Deleted. Cancel billing in your payment confirmation email first |
| Audiobook chapters you bought | Deleted, and access ends |
| Your delivery address and phone number | Deleted, including from past orders |
What is kept, and why
Records of completed purchases are kept. A sale is a financial record, and businesses are required to keep those for tax and accounting purposes.
They are not kept in a way that identifies you. When your account is deleted, the order is detached from you and your name, phone number and address are removed from it. What remains is the amount, the date, what was bought, and the payment reference.
Error reports linked to your account are unlinked from you and expire on their normal 30 day schedule.
Before you delete
- If you have a Book Club subscription, cancel the recurring payment too. Deleting the account removes your access but does not by itself stop a subscription at the payment provider. Contact us if you need help.
- If you are waiting on a printed book, wait until it arrives. Once the account is gone we cannot look your order up by your name.
Questions
See also our Privacy Policy.
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